General Subscription conditions for Flows Systems ApS
These terms and conditions apply to services provided by Flows Systems ApS via the Flows platform and the Make.com platform as a managed service.
Our goal with these Terms is to provide both us and our customers with clarity and certainty about our rights regarding online service exchanges. We would like to emphasize that we always strive to find flexible forms of cooperation with our customers to avoid disputes.
**1. Company details**
Flow Systems ApS
VAT DK44369842
Slotsmarken 18. 1st floor
2970 Horsholm
Email: kontakt@flows.systems
Hereafter referred to as Flows
**2. General subscription conditions**
2.1 Flows provides services to the Internet and complies with both legal and ethical rules in connection with these services. The following sales and delivery conditions apply, unless they are deviated from by a written agreement between the parties. Any purchase terms and conditions in the customer's order are not binding on Flows unless they are in accordance with these conditions.
**3. Order and payment**
3.1 Flows issues an invoice after receiving an order.
3.2 The subscription is paid via subscription management systems such as Fenerum and Stripe.
3.3 Payments to Flows can be made with Visa, MasterCard or Visa Electron.
3.4 The subscription is renewed automatically, unless terminated. Payment is made in advance. The customer can terminate the subscription with three months' notice before the end of a calendar year.
3.5 The customer receives a receipt via e-mail after registration and with each draw.
3.6 If the customer's payment card expires, an e-mail with a link to update the card will be sent.
3.7 When signing up for automatic withdrawal, the customer gives permission to save necessary payment card information for automatic collection. This information is deleted upon termination of the agreement and processed securely through Stripe, which complies with the PCI Security Standards Council's technical and operational requirements for the protection of cardholder data.
**4. Registration of customer data (personal data policy)**
4.1 Flows registers the following information when you enter into an agreement: Company name, Name, Address, Telephone number, E-mail address, CVR no.
4.2 The registration of your personal data takes place with the aim of being able to deliver the service to you. You always have the right to contact Flows with questions or objections in accordance with the Personal Data Act. Inquiries can be sent to: support@flows.systems
4.3 Personal information is only collected with your consent, so that you are always informed about which information is collected and why.
**5. Delivery methods without technician order**
5.1 For several of our solutions, you get immediate access to the Flows service and can configure it according to instructions and guidelines.
5.2 The configuration is your own responsibility. Flows can provide support if problems occur, and in some cases this can be for a fee, especially if the configuration error is due to the customer's own changes or failure to follow the instructions. Any additional costs will be disclosed prior to execution.
**5.3 Forms of delivery without technician order**
If you need help with configuration or want to book a technician for installation, please contact Flows to enter into a service agreement.
**6. Support and operational stability**
6.1 Flows provides customer support and monitors our services.
6.2 The support service includes error messages and technical assistance. You can contact our support via e-mail at support@flows.systems or by phone at +45 70601100.
6.3 Flows may upgrade the Service with new features and technology that may require certain changes by the Customer to remain compatible.
6.4 Flows guarantees an uptime of at least 99,5% for the service.
6.5 Maintenance and updating is carried out when it has the least impact on the customer's operations. The customer will be notified via e-mail in the event of prolonged operational interruptions.
6.6 Flows is not responsible for any errors and deficiencies in the service that the customer may incur. Flows does not provide support in relation to your use of the service or other IT products.
**7. Service Agreement**
7.1 If a service agreement is entered into with Flows, this includes technical assistance and maintenance agreements. Service agreements are created separately and priced individually according to the customer's wishes and needs.
- 7.1.1 Our support agreement only covers problems with the integration provided by Flows Systems. If problems arise with a third-party solution, such as ERP, SHOP solutions or other integrated systems, which are not Flows' responsibility, any help will be invoiced after the elapsed time. Troubleshooting is free if the fault lies with Flows; otherwise you will be billed for the time used.
7.2 SLA – Service level agreement
The normal response time is between 1-3 working days from the time the inquiry is received either by email to: support@flows.systems or at https://flows.systems/support/formular
7.3 Service and support agreement
- Starting | Debugging/troubleshooting is started within 36 hours *. DKK 0,00 per month.
- Standard | Debugging/troubleshooting is started within 12 hours *. DKK 495,00 per month.
- Extended | Debugging/troubleshooting is started within 6 hours *. DKK 995,00 per month.
- Enterprise | Debugging/troubleshooting is started within 4 hours *. DKK 1.995,00 per month, including 1 hour of advice / assistance.
* On all weekdays within normal working hours, 8.00 – 16.00, after the support inquiry has been received.
**8. Support Agreement**
8.1 All our solutions include basic support. Support agreements can be selected separately and priced individually according to the customer's wishes and needs.
- 8.1.1 Our support agreement only covers problems with the integration provided by Flows Systems. If problems arise with a third-party solution, such as ERP, SHOP solutions or other integrated systems, which are not Flows' responsibility, any help will be invoiced after the elapsed time. Troubleshooting is free if the fault lies with Flows; otherwise you will be billed for the time used.
8.2 SLA – Service level agreement
The normal response time is between 1-3 working days from the time the inquiry is received either by email to: support@flows.systems or at https://flows.systems/support/formular
8.3 Service and support agreement
- Starting | Debugging/troubleshooting is started within 36 hours *. DKK 0,00 per month.
- Standard | Debugging/troubleshooting is started within 12 hours *. DKK 495,00 per month.
- Extended | Debugging/troubleshooting is started within 6 hours *. DKK 995,00 per month.
- Enterprise | Debugging/troubleshooting is started within 4 hours *. DKK 1.995,00 per month, including 1 hour of advice / assistance.
* On all weekdays within normal working hours, 8.00 – 16.00, after the support inquiry has been received.
**9. Complaints**
9.1 Any complaints or complaints regarding our services must be submitted within a reasonable time after you have discovered the defect. Complaints are submitted to support@flows.systems and must contain sufficient information to identify the customer, the service and the reason for the complaint.
**10. Limitation of liability and compensation**
10.1 Flows is only liable for direct loss that you may suffer as a result of an error or negligence on our part. Flows is not responsible for any indirect loss or damage, including consequential damage or loss of data.
10.2 Flows' total liability to you, whether based on contract, tort or other legal theory, is limited to an amount equal to the fee for the service provided.
**11. Force Majeure**
11.1 Flows is not responsible for any delays or non-delivery caused by circumstances beyond our control.
**12. Change of trading conditions**
12.1 Flows reserves the right to change these trading conditions. The customer will be notified of changes via e-mail no later than 30 days before the changes take effect.
**13. Disputes and choice of law**
13.1 Any dispute arising as a result of this agreement must first be attempted to be resolved through negotiations between the parties. If negotiations do not lead to a solution, the dispute must be settled by legal means in accordance with applicable Danish law.
**14. Changes in terms of trade**
14.1 Flows reserves the right to change these trading conditions. Any changes in the conditions will be notified to the customer via e-mail no later than 30 days before the changes take effect.
**15. Various provisions**
15.1 Any changes or additions to this agreement must be in writing and signed by both parties to be valid.
15.2 If a provision in these terms of trade is deemed invalid or unenforceable by a competent authority, this does not affect the validity or enforceability of the other provisions in the terms of trade.
**16. Language and interpretation**
16.1 These trading conditions have been drawn up in Danish. In the event of discrepancies between the Danish version and any translations, the Danish version takes precedence.
**17. Contact Information**
17.1 If you have any questions regarding these Terms of Trade or Flows' services, please contact us via the following contact details:
Flow Systems ApS
VAT DK44369842
Falkoner Allé 1, 3.
2000 Frederiksberg
Email: kontakt@flows.systems
