§ 1. Data controller

Flow Systems ApS
CVR: DK44369842
Address: Vesterbrogade 74, 1620 Copenhagen V
Email: info@flowssystems.dk
Phone: + 45 70601100
Website: flowssystems.dk

§ 2. Purpose of data collection

We collect and process personal data for the following purposes:

• Delivery of our integration and synchronization solutions
• Customer service and support
• Fulfillment of legal obligations
• Improving our services through anonymized analysis
• Protection against abuse and security incidents

§ 3. What personal data do we collect?

Customer data

• Name, email, phone number
• Company information (CVR, address)
• billing information

Technical information

• IP address (anonymized)
• Browser type and version
• Cookie policy

Business data

• Account information and integration data
• Invoices and supplier information

§ 4. Legal basis for processing

We process your personal data on the basis of:

• Contract fulfillment: To provide our services
• Legal obligations: Bookkeeping and accounting
• Consent: Analytical and marketing cookies (can be withdrawn)
• Legitimate interest: Security, fraud protection and customer service

§ 5. Disclosure of data

We only share your information when necessary:

• IT suppliers: Hosting and IT operations (data processing agreements have been concluded)
• Payment providers: Invoicing and payment
• Google: Google Sheets API — to sync data after your approval

We pass on Never your data to third parties for direct marketing.

§ 6. Data storage

• Customer data: As long as the customer relationship is active + 5 years (Accounting Act)
• Integration data: As long as the account is active
• Analytics data: Up to 26 months

§ 7. Your rights

You have the following rights under GDPR:

• Insight: You can gain insight into what data we process about you.
• Corrigendum: You can have incorrect information corrected.
• Erase: You can have your data deleted (subject to legal requirements)
• Restriction: You can restrict the processing of your data
• Data portability: You can have your data delivered in a structured format
• Objection: You can object to processing

To exercise your rights, contact us at: info@flowssystems.dk

You have the right to complain to the Danish Data Protection Authority if you believe that we are processing your information incorrectly.

§ 8. Security

We protect your data with:

• Encrypted transmission (HTTPS/SSL)
• Access control and authentication
• Regular security updates
• Backup and disaster recovery
• Security event logging

§ 9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or on our website.

§ 10. Contact

If you have any questions about our processing of personal data, please feel free to contact us:

Email: info@flowssystems.dk
Phone: +45 70601100
Post: Flows Systems ApS, Vesterbrogade 74, 1620 Copenhagen V